How Booking With Us Works
Have doubts about the process? Check out the FAQs we have curated to help you understand our process from start to finish. If you have any further questions, don’t hesitate to get in touch.
How It Works FAQ
How Far in Advance Should I Reserve?
The sooner, the better. We have clients that reserve pieces up to 18 months in advance. Keeping in mind, you will need to have a date and location chosen prior to your reservation. This will help determine the delivery fee and availability of items.
How Do I Reserve Items I Am Interested In?
Have a peek at the extensive catalog of items located on our website. If the look and feel of Sweet Beginnings matches your aesthetic vision, please reach out to us to schedule a showroom appointment. This appointment is zero pressure. The initial tour is just for you to start visualizing pieces that would be ideal for your event. We will hold your initial invoice for 10 days, giving you time to decide what pieces you don’t want and giving someone else the opportunity to book them. If you are not local enough to view our showroom in person, no problem! A video conference call may be scheduled. Once you have decided to proceed with booking, 50% of the total amount due will be required along with a completed contract. At this point, your items and date are secure. The remaining 50% will be due 14 days prior to your event date.
Can I Change My Order After I Reserve?
Of course! Those darn RSVPs, am I right? We know that flexibility is a requirement due to changing guest counts. You have until 14 days prior to your event to add or remove items. That new remaining balance is what we will be due 14 days before your event. Once you are within your 14-day window, your account will go into freeze status. This is mostly due to mistakes that can happen with last minute changes. If something unexpected happens, please just ask. We are a “Do it if it makes sense” company and less of a “No, for no’s sake.”
Do You Have Minimums?
Yes, we have to reserve our crew and trailers so that we are on-time for our clients. That being said, there is a $500.00 minimum when booking with delivery.
What Are Your Delivery Fees?
Ah, gas prices. We have delivery fees based on the location of your event. Delivery fees range from $75.00 to $250.00.
Can I Pick Up My Items?
Tricky question. The simple answer is, sometimes. If the piece/pieces you are looking to rent are small enough, we do sometimes let the client transport them themselves. Any substantial pieces, such as an arch, dining table, or buffet, are not permitted to be transported by a client. If a client is permitted to transport, a refundable $100.00 deposit will be required and returned to the client when the items have been returned.
What If I Damage My Items?
If the damage is superficial and is basic wear and tear, that is to be expected. All items upon return to the warehouse are steam cleaned and/or sanitized. If our usual cleaning process cannot remove stains, or if the item is in fact broken/damaged and cannot be repaired, then the client will be charged the price it would be to replace that item with a like item. Please keep in mind, many of our items are one-of-a kind, so be mindful of the client behind you who had their heart set on one of our pieces being present at their once in a lifetime event. If an item goes missing, you will be charged a replacement fee.
What If I Need to Cancel My Rental Order?
- Cancellation 60 days prior your event date, a full refund will be given
- Cancellation 30-59 days prior your event date, you will be charged $300.00
- Cancellation 29 days or less prior your event date, the full amount will be due and kept. This is because it is not likely that we will be able to fill your spot with another client in such short a period of time.
What Are Your Payment Options?
We accept credit cards, checks, cash, or Venmo.
Any Questions Not
Email us and you will receive a response within 24 hours.